🛒 Frequently Asked Questions (FAQs) – GrocerPK
1. What is GrocerPK?
GrocerPK is your one-stop online grocery store offering a wide range of fresh fruits, vegetables, dairy products, household essentials, personal care items, and more — all delivered to your doorstep.
2. How do I place an order?
- Browse products by category or search bar.
- Add items to your cart.
- Proceed to checkout and enter your delivery details.
- Choose a payment method and confirm your order.
3. What locations do you deliver to?
We currently deliver to all major areas in [Your City/Region, e.g., Karachi, Lahore, Islamabad]. You can check delivery availability by entering your postal code at checkout.
4. What are your delivery timings?
Our standard delivery hours are:
Monday – Sunday: 9:00 AM to 9:00 PM
Same-day delivery is available for orders placed before 2:00 PM.
5. Is there a delivery fee?
Delivery is free on orders above Rs. 2,500.
Orders below this amount may incur a small delivery fee (e.g., Rs. 200).
6. What payment methods do you accept?
We accept:
- Cash on Delivery (COD)
- Debit/Credit Cards
- Mobile Wallets (e.g., Easypaisa, JazzCash)
- Bank Transfers
7. Can I schedule my delivery?
Yes, you can select your preferred delivery slot during checkout. We aim to deliver within your selected time window.
8. How do I track my order?
Once your order is placed, you’ll receive an SMS or email with a tracking link. You can also log in to your GrocerPK account and check the “My Orders” section.
9. What if an item I ordered is out of stock?
In case an item is unavailable:
- We’ll notify you before delivery.
- You can choose a substitute or receive a refund for that item.
10. Can I modify or cancel my order?
Yes, you can modify or cancel your order within 30 minutes of placing it.
Contact our support team via live chat or call us at [Helpline Number].
11. What is your return or refund policy?
If you receive a damaged, expired, or incorrect item, contact us within 24 hours of delivery. We’ll issue a refund or replacement, no questions asked.
12. How can I contact customer support?
You can reach us via:
📧 Email: grocerpk.com@gmail.com
💬 Live Chat: Available 9 AM – 9 PM on our website
